Focus on Customer Service 

Article - Secret to Customer Service: Being Nice!- Adam Wright shares some of his personal philosophy and backs it with principles from the book The Power of Nice by Linda Kaplan Thaler and Robin Koval. 

Podcast - The Importance of Customer Service in the Library - Library Consultant Dr. Mary Bushing sees customer service as a key responsibility for every library staff member.  Dr. Bushing is interviewed here by Nell Callison from NTRLS.  Dr. Bushing will be leading workshops on Customer Service for Circulation Staff this month at NTRLS libraries. See the Continuing Education page for information and registration.    

Executive Director's Column - This month's column includes some notes about last month's System Assembly Meeting and Awards Ceremony, as well as information about upcoming workshops, the TechNet2008 conference, SILS, NTRLS @ Your Library, and TSLAC news. All of Adam's past columns are available at the Executive Director's Page on NTRLS.org.

Forum - Customer Service Issues - This is a topic that affects everyone in the library profession.  Do you have some experiences or advice to share?  Join us in the online discussion forum.

NTRLS IT ... Real Stories! - This month's true story is about a PC that hung with a black screen during the boot process, and how the IT detective solved the problem.  Adventures in library technology from the NTRLS TANG Consultant are collected on the Real Stories! page on NTRLS.org.